Glencore Oaky Creek Online Auction help desk

How do the auctions work ?

To bid on an auction click on the link to the auction from the home page. You will see a listing like this:

Click on the the title of a lot and you will see a screen like this:

From this screen you can see that the current bid is $3000.   To place a bid for $3100 click Bid Now’, if you want to place a higher bid by selecting a bid from My Bid list..  Bids go up in the same amounts just like a traditional auction.

You can also enter a maximum bid.  Here you can enter your bid and the system will automatically bid on your behalf up to this amount.

  • If you enter a maximum bid that is equal to another bidder’s bid then their bid will be placed first.
  • If you enter a maximum bid that is not consistent with the bid increments for the lot then your maximum bid will be adjusted.  For example if you entered a maximum bid of $3204 for the above lot it will be adjusted down to nearest bid acceptable i.e $3200

If you are outbid you will receive an email with a link to that lot.  Click the link in the email to bid again.

At the end of the auction or the following day if the auction ends late at night you will receive an email with a pro-forma invoice if you are the winning bidder.  If you are the highest bidder but the reserve has not been reached you may receive an email indicating the reserve and inviting you to make an offer on the lot.

Do the items have reserves ?

All lots have reserves unless otherwise stated - when the reserve price is reached you will be notified by a message "on the market".

What happens if I am the winning bidder ?

If your bid is successful, you will receive a confirmation email and invoice.  You will be contacted to arrange payment and collection.

Does my bid include GST ?

Yes, your bid includes GST.   

Are there fees and charges ?

There are no fees or charges.

How do the auctions close ?

Each catalogue has a closing time.  If no bids are received in the final 2 minutes before the catalogue closes then
all lots are closed.  However, if a bid for an item is received within the final 2 minutes then the closing time for that
lot is extended for a further 2 minutes.  This continues until all lots have closed.

Can I withdraw a bid ?

No, you cannot withdraw a bid. Please be careful when entering a bid as you are entering into an agreement to buy the item if your bid is the winning bid.